Emerson thesis -- Communication
Subject
Subject Source: Local sources
Found in 1 Collection or Record:
Serving up success : rapid response time as a catalyst for perceived control, 2004
Item — Item 0113502699896: [Barcode: 0113502699896]
Overview
This investigation examines the power of rapid response to enhance customer-perceived control and increase customer satisfaction, suggesting that rapid response optimizes the service experience by providing the illusion of control -- abstract.
Dates:
2004