Shenoi, Kirti K.
Person
Found in 1 Collection or Record:
The Indian call center experience : the role of family as a coping mechanism for customer services representatives (CS) engaging in emotional labor, 2010
Item — Item 0113503010200: [Barcode: 0113503010200]
Overview
With a rapid movement towards service economics, employees including Customer Service Representatives (CSRS) in an outsourced workforce increasingly engage in emotional labor. It is important to note the role that communication with family members' plays
Dates:
2010