Markos, Ereni
Person
Found in 1 Collection or Record:
The business of non-verbal communication and expressiveness, 2003
Item — Item 0113502663355: [Barcode: 0113502663355]
Overview
Examined the effects of nonverbal communication and expressiveness in a service setting. The study focused on employee expressiveness and decoding skills as determinants of a positive customer experience. -- abstract.
Dates:
2003